Terms of service

In short

• Zuno is free. Donations are voluntary and unlock nothing.
• You must be 16 or over.
• Don't use Zuno to break the law or to harm people. Accounts that do can be suspended or deleted, and you can appeal.
• Zuno has zero tolerance for objectionable content and abusive users. Every report made on zuno.chat is reviewed within 48 hours.
• If zuno.chat ever shuts down, you get at least 90 days' notice.

Who provides Zuno

Alex, an individual based in Ireland, builds Zuno and runs zuno.chat. How your data is handled is set out in the privacy policy, which is part of these terms.

Questions about these terms: hello@zuno.aleeas.com.

Your account

Age

You must be 16 or over to create or use an account.

Signing up

An account on zuno.chat takes a username, a password and an email address, confirmed with a code sent to it. The privacy policy says what happens to the address.

Your password

If you forget it, reset it from the sign-in page with the email address on your account. Anyone who can read that email can do the same, so keep both safe. An account made before sign-up asked for an email can't reset its password until an address is added on the account page. You're responsible for what happens on your account.

Your recovery code

If you lose your recovery code and all your signed-in devices, your message history is gone. Nobody can restore it for you.

Leaving

You can delete your account at any time, in the app's Settings or on your account page at auth.zuno.chat. Only you can: Zuno doesn't delete accounts on an emailed request. Delete your account says what's removed.

Using Zuno responsibly

Don't use Zuno to:

• break the law, or share illegal content, including any content that sexually exploits children.
• harass, threaten or abuse anyone, or stir up hatred or violence against people for who they are.
• promote terrorism or violent extremism.
• share sexual images of anyone who didn't agree to it.
• send spam or unwanted bulk messages.
• pretend to be someone else.
• create accounts in bulk or by automated means.
• attack, overload or probe the service, or reach accounts or data that aren't yours.

Zuno has zero tolerance for objectionable content and abusive users. Messages are end-to-end encrypted, so it acts on reports, and on what zuno.chat can see, such as spam patterns.

Rooms

The owners and moderators of a room decide who can join, and can remove or ban people from it. Anyone with an account on zuno.chat can find a public room there and read what's posted after they join.

Blocking and reporting

You can block anyone, from their chat, from a room's member list or from an invitation. Their messages and invitations stop reaching you, and they aren't told that you blocked them. Settings lists the people you've blocked.

Report a message, a person or an invitation in the app: press and hold a message, or open the person, the chat or the invitation. A report goes to the people who run your account's address, not to the owners of a room. Messages are encrypted, so a report carries who or what you reported and what you write, never the message itself. Say what happened. Zuno reviews every report made on zuno.chat within 48 hours.

You can also write to hello@zuno.aleeas.com with the username involved and what happened. Zuno only sees what you include, such as a screenshot.

Child safety

Zuno doesn't tolerate child sexual abuse or exploitation. Content that sexualizes children, grooming, and any attempt to contact a child for sexual purposes are forbidden, whatever the room or chat.

Report it in the app, under "Illegal content", or write to the address below. Zuno can't read messages, so it acts on what reports show and on what zuno.chat can see. An account involved is suspended at once, and Zuno reports it to the police in Ireland, and to other authorities where the law requires.

Child safety contact: Alex, hello@zuno.aleeas.com.

When rules are broken

Zuno may suspend or delete an account on zuno.chat that breaks these terms, and gives a reason where it can. Illegal content is reported to the authorities where the law requires it.

If you think a decision about your account is wrong, write to hello@zuno.aleeas.com. Every appeal gets a reply.

Your content

What you send stays yours. You give Zuno only the permission it needs to store and deliver it, encrypted, to the people you send it to. Zuno doesn't use your content for anything else.

Price and donations

Zuno is free to use. Donations are voluntary and unlock nothing. A donation in Bitcoin or XRP can't be refunded, because those transactions can't be reversed. A donation through GoFundMe is handled by GoFundMe, under its own terms and refund policy.

Availability

Zuno is provided as it is, with no guarantee that it'll always be available or free of errors. Features can change. Backups of zuno.chat are kept for 7 days, only to repair it after a failure. Zuno can't restore a single account or chat from them.

If zuno.chat ever shuts down, you get at least 90 days' notice on this website and in the app, so you can move your chats elsewhere.

Liability

As far as the law allows, Zuno isn't liable for indirect losses or for lost data. Nothing in these terms limits liability that the law doesn't allow to be limited, or takes away rights you have as a consumer.

Law and disputes

These terms are governed by the law of Ireland, and disputes go to the courts of Ireland. If you live elsewhere in the European Union, you also keep the protection of your own country's consumer law, and can bring a claim in your own country's courts.

Changes

Any change to these terms appears on this page, with a new date at the top. Significant changes are announced on this website before they take effect.