Delete your account
An account on zuno.chat, and the data that goes with it, is deleted in the app or in a browser. Nobody can undo a deletion or restore the account.
In the app
Open Settings and choose Delete account. After a warning, Zuno opens your account page, where you choose Delete account again and confirm with your password.
In a browser
Sign in to your account page at auth.zuno.chat, choose Delete account and confirm with your password. This works without the app.
Hiding your messages
Before you confirm, the account page offers “Yes, hide all my messages from new joiners”. It's off unless you tick it. Ticked, it also removes your display name and profile picture, and hides your messages from anyone who joins a room later.
Not by email
Zuno doesn't delete accounts on an emailed request. Deleting takes the account's password, so only its owner can do it.
Forgot your password? Reset it from the sign-in page with the email address on your account, then delete the account. An account with no email address and a lost password can't be deleted.
What is deleted
- At once
- Your password, your email address, your signed-in devices and their encryption keys, your encrypted backup, your notification settings, and the settings stored with your account. The account leaves every chat and room.
- Messages
- Deleted from zuno.chat one year after they were sent, as every message is. If you chose to hide them, they're hidden at once from anyone who joins a room later.
- Photos, video and files
- Deleted 90 days after anyone last opened them.
- IP addresses and connection details
- Deleted within 30 days, and from logs as they're overwritten.
- Emails sent to you
- Brevo, which sent them, deletes its record of each one a month after it was sent.
- Backups
- Gone 7 days later. Backups stay with zuno.chat and are kept for 7 days.
What stays
- The username stays taken, so that nobody else can pass as you.
- Your display name and profile picture, unless you chose to hide your messages.
- Abuse reports made by the account, or about it.
- Copies of messages already delivered to other people stay on their devices, out of Zuno's reach.
The privacy policy sets out everything Zuno holds, and for how long.